Customer Testimonials
I have been dealing with this dealer for years very pleased with service and employees
Overall, this location has been pretty good. I enjoy the service I've received majority of the time. I will say I'm disappointed that I don't receive coupons in the mail like I did when it was "Browns". Ever since it switched to Safford, I stopped getting them in the mail. Jennifer and Keyshawn were great advisors. I'm not a fan of Michael G. He's confused a lot and Jennifer had to clarify for me multiple times on his behalf.
Jeff Gillespie was an absolute dream to work with and I cannot recommend him enough. I bought a 2025 CRV Hybrid in November 2024 from Safford Brown in Glen Burnie. The car was sold with a paint imperfection and when I brought this up I was told to visit the service department. When I visited the service department, Jeff took a look at the paint imperfection and immediately took action to fix the problem. He was quick to submit a claim to Safford Brown and Honda to get the issue fixed. Even with it being the holidays, he worked to get this ...
I was sold a 2025 Honda Civic Hybrid that is advertised as 50 mpg city, 47 mpg highway, and 49 mpg combined and I am getting about 32 mpg.
I got a 2025 CRV it took a while but the car made it worth it
Just bought a Honda Odyssey. We were pretty late into the afternoon getting to the dealership but the staff was great about staying late to finish. Eugene was excellent to work with. Kind, knowledgeable and not pushy!! Great experience. Highly recommend!
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Recently purchased my second car at this dealership. PJ was very professional and answered all of my questions patiently. I am very satisfied with my new car AND my recent service visits. Jennifer is the best!
We had a great experience from start to finish. Kamari was honest, transparent and took care of us. Kamari and the GM John made the process as seamless and painless as possible. We could not be happier with our purchase and the value we got for our trade in!
Super Courteous, informative, efficient and quick! Explained everything thoroughly. Free car wash! Kept in touch. Have a shuttle service! Couldn’t be happier with the services. Wouldn’t go anywhere else!
Good people, great car! Thank You. Mr Smith a good guy. Made my deal for me!
This is the third car I've bought here. Another great experience. New Management made the store look a lot nicer than it was. Still the same great service. Thank you Dustin, you have a wonderful store. Good luck and see you for the next purchase!!
Thank you to Honda Browns for treating me right. Bought my Pilot and I love it. If you need a new Honda go nowhere else! My sales person Walter was great and the store manager Dustin made sure everything went well. Great team. Thank you!
I recently purchased a car from Chris Morgan at Safford Brown Honda, and I couldn't be more satisfied with the experience. Mr Morgan was attentive, knowledgeable, and genuinely interested in helping me navigate the purchase as I was coming from Virginia. He patiently answered all my questions, provided detailed information about the vehicle I was interested in, and sent a message a personalized video of the car. The entire process was smooth and stress-free, which is rare when buying a car. I appreciate his honesty and transparency throughout the process. Thank you for going above and beyond to ensure ...
I had a starter replaced at Safford Brown Honda Glen Burnie in the beginning of this month when I could not start my vehicle. I thought Honda dealer was honest and trustworthy even though it usually charges a higher hourly rate compared to other auto garages, unfortunately, they charged me way over the normal price range. After I came back, I checked the other dealers near Safford Brown Honda Glen Burnie and got the quotes much less than what they did to me. At that time I even asked the advisor why the cost was so high, he said he ...
I have been dealing with this dealership for almost 3 weeks! The oringinal car I wanted and signed papers for they sold out under me. Then the dealer Walter sohn talked me into the same car different color. So after signing papers and stuff he never went over anything with me like my financing or full price. I have been back and forth with this place for 3 weeks and had to keep coming back because this was not right that was not right, or that was not right, they would not even take a personal check for my down payment! So ...
In regards to all HONDA vehicles do not buy!!! All HONDA Recalls including SAFETY Recalls require the dealership to charge you a inspection fee to verify the already found problem the HONDA MFG already found to be bad. They claim if they find there is a problem then you will not be charged and will be covered under the recall. BUT if they do not find any issue you WILL get charged a fee. ONLY MFG that I know of that does this. The people at Safford Browns Honda tried claiming under a seat belt recall that my daughter spilled ...
I had an incredibly disappointing experience with Safford Brown Honda at Glen Burnie. I initially called them regarding a New Honda Pilot Elite and agreed on an out-the-door price of $52,136.29. I was assured by Sales Representative Guzman and Sales Manager LaMont Matthews that the car would arrive by June 16. However, when I called back on June 20, I was told that no such person named Guzman worked there, which I later found out was a lie after another call confirmed his employment. To make matters worse, they claimed their system was down and could no longer honor the agreed-upon price. This ...
First of all, everyone I dealt with was very polite and pleasant. I submitted my car via Car Gurus to sell, and Safford Brown came back immediately (and yes, I know it's automated based on my input) with the best offer (more than $44,000). I clearly specified the actual mileage and condition of the car in Car Gurus. After arriving at the dealer and their test drive/appraisal (which took about 20 minutes), the best they would offer was $32,000. I asked why the huge drop in price and was told that the mileage on the car warranted the deduction. Beware this ...
We had an excellent experience shopping for a new car at Brown’s Honda. Our Sales Consultant Kenny Taiwo made the experience stress free. He was knowledgeable and pleasant and we love our new Honda Accord. Thanks Kenny!
Great store! Bought my new Civic here last week. Easy experience and great staff! Jake really helped me get the color I wanted, thank you! The store manager Dustin greeted me actually and made me feel welcome. Thanks again, I will be back to help my sister get a car.
Safford Brown Honda Glen Burnie is very shady and deceptive. Tried to charge me over $1,500 for brake work when some of the work completed had already been covered by insurance, then took a month to provide the proper paperwork and documentation to the adjuster with me having to waste time and reach out almost daily. Lastly, they had lied to me saying the insurance denied covering what I had to pay for when in fact they had not sent anything to the insurance for those repairs then told me that damage was possibly caused by my accident but then turned ...
Great Experience! Second car I've got from these guys! Ask for Eli. Thanks to the store manager Dustin!
Got a great car at this Honda store! Great experience too! The staff was extremely helpful and the store manager Dustin Smith really took time to help me. My salesperson Eli was very thorough and didn't rush me. Thank you gentlemen!
the dealership is cheap; disorganized and is unable to provide simple customer service. I have purchased several cars for Browns. And I will NEVER buy a car from them again!
Malik and Clarence is the best. Everything was quick and easy. Brought my friend as a referral to buy his car. Sales manager experience was great. Dustin Smith was very helpful in the car buying process and was not pushy. The best experience you should get going to any dealership.
Malik and Clarence gave excellent customer service broke down everything to me and got me my first car and was very helpful would definitely recommend.
Malik is one of best individual to deal with in car business. Please ask for Malik Khan in finance. Thank you!
Malik Khan and Rob Haskell were great. Both very professional, very friendly and personable. Would recommend to anyone in the area for a new car. Thank you guys so much for the hospitality
Malik: I honestly have to give a 5-star to Malik and the other staff team. My experience here is a phenomenon and also God-sent. It's unbelievable how my story starts and ends here. Please, if you are looking to make a car purchase with the best deals, discounts, savings, and a reliable monthly payment? Please do not hesitate to contact Malik. I am happy and I appreciate all that you did for me today Malik 🥰🥰🥰
Malik and Clarence, the two go to guys, in and out,, best deals, even gave me more for my trade in, personally happy? yes, vehicles happy? yess, ask for these two their the Best At Stafford Honda Glen Burnie they got the job done.
Malik Khan nd Rob Haskell My experience was excellent We'll come back later in the future if need be in the future.
Safford Brown Honda of Glen Burnie is the best place to get your new Honda. We had a pleasure working with Michael Ohana. He's a great sale person that really takes time to assist you. Also, this dealer is not pushy like many others. We were not pressured into spending for what we do not need. Their price is very competitive and they are willing to work with you to earn your business. We'll definitely come back and will not hesitate to recommend this dealer to friends and family members.
Great customer service! 10/10 definitely will recommend to anyone looking to buy a car.
Malik and Country My experience was a great one. They were very helpful and answered all my questions. I would recommend them to friends and family.
Malik and Guzman were wonderful and awesome representatives og kindness and professionalism. I am so sorry my beautiful Honda Pilot 2013 was hit and totalled. Thank you them, I have a beautiful Honda 2021 Pilot. This was a great experience!
I had a very good experience the best spot to purchase a car from especially for all of my asian people (VIETNAM). Please ask for Malik and Guzman when you come here. Neu ai vn o khuc Glen Burnie, lai hang xe nay mua rat dze.
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Malik and Guzman Approx. 4 hours at dealership to work out a deal. They understood I wanted to keep the new car as long as possible and were generous with trade-in credit for my 2001 to reflect
Malik and Kenny - great professional organization. Kenny was very enthusiastic and courteous. Overall best car viewing and buying experience out of all dealers I visited.
Malik and Clarence treated me right the way everyone deserves. Highly recommend to buy your next vehicle from here
Malik and Clarence these guys are the best I highly recommend buying a car here they made the process really fast and easy
This was as painless a transaction as it gets. We came in, took the car for a test drive and decided to get it. At other places we have felt pressured and patronized and this simply wasn't the case at Safford Brown Honda. Asad was great and really helped to make the transaction run quite smoothly. If we happen to be in the market for another car we'll be heading over to SBH and asking for Asad. Thanks!
I purchased a 2024 HR-V Sport AWD. My Salesperson was Asad Khan, he was very professional and knowledgeable. I didn’t feel pressure to buy on my first visit. He answered all of my questions and follow up with email updates. Asad found the color and options that I wanted. The transaction was also smooth. My wife and I are thrilled with this awesome vehicle.
Malik and Kenny went the extra mile to seal this deal!! Communications were excellent. Both worked hard to get us the best price for what we were prepared to spend. This is our second buying experience with Kenny and we are setting up for a third!
I had an outstanding experience with Malik the finance director. He was very thorough with all the documents, took his time to make sure I understand everything. I would HIGHLY recommend working with Malik and team.
Malik and PJ are both phenomenal! They were extremely professional, but approachable and friendly. They made our vehicle purchase an ejoyable experience. They are in the business of ensuring that their customers understand the options that they have and making sure that our questions were answered in a professional and respectful manner. I highly recommend them and Safford Brown Honda of Glenn Burnie!
I had a very good experience with Malik, Guzman and Dustin. I would highly recommend this place to everyone who's in the market for a vehicle
He was great and helped answer all my questions and concerns. Malik was really helpful in finance and helped answer all my question
Rob was a responsive and helpful salesman. I started the process while still living out of state, and he was very responsive making sure everything was in order when we arrived. No drama, just helpful and timely responses and assistance.